SALARY : R397 116 per annum
CENTRE : Head Office, Application Support Centre, Tygerberg Hospital/ Metro Institutions/ Rural Institutions
REQUIREMENTS : Minimum educational qualification: Appropriate three-year Diploma or Degree (or equivalent). Experience: Appropriate working experience in Health Information Technology and Health-IT Systems. Appropriate skills in IT service management, system administration, data quality assurance, and end-user support. Appropriate experience in training end-users and core trainers in system functionality. Appropriate experience in report writing and working with tools such as Microsoft Excel, Power BI, and helpdesk systems (e.g., BMC). Inherent requirements of the job: A valid (Code B/EB) driver’s license. Willingness to travel to Department of Health and Wellness facilities and services across the Western Cape. Willingness to work overtime, with flexibility and adaptability in a changing Health-IT environment. Competencies (knowledge/skills): Broad knowledge of health service business processes. Appropriate experience in system support to manage the Integrated Health Solution (IHS) including modules such as Clinicom, AR Billing,
Pharmacy Applications, PHCIS, Clinical Documentation, and ECM. Strong communication skills to manage change processes and engage constructively with colleagues and stakeholders. – Knowledge of system administration, user access management, and master file maintenance. Training and facilitation skills for both end-users and core trainers. Problem-solving and business process re-engineering capabilities. A high level of computer literacy (MS Word, Excel, PowerPoint, Teams, OneDrive, SharePoint). Ability to produce accurate system reports and conduct quality control testing of new releases.
DUTIES : Client services & support system: Provide end-user support across all health facilities and services in the Western Cape. Respond to and resolve helpdesk calls, investigate problems, and escalate where required. System maintenance & control: Maintain and update master files, manage change control processes, control system access and print management, and ensure effective system operation. Training & change management: Identify training needs, co-ordinate and deliver training to users and core trainers, and ensure knowledge transfer of new system changes. -Business process optimisation: Contribute to business process re-engineering across IHS modules, ensuring
the solution is optimised for efficiency and effectiveness. Data quality assurance: Conduct quality control testing on new releases, generate reports, encourage correct system usage, and ensure dissemination of accurate information. -System development support: Assist with development, testing, and implementation of new or enhanced IHS modules and functionality. Documentation: Update and maintain system user manuals, guidelines, and procedures. Ad hoc support: Provide additional support to the supervisor and system managers as required.
ENQUIRIES : Mr J Maharaj Tel No: (021) 938-6513
APPLICATIONS : Applications are submitted online via www.westerncape.gov.za/health-jobs (click “online applications”).
NOTE : No payment of any kind is required when applying for this post. Shortlisted candidates will be required to undergo competency assessments/proficiency tests.
CLOSING DATE : 17 October 2025