Location – Country South Africa
Job Description
Multifranchise Tableview has an possibility reachable for a SERVICE BOOKINGS ADMINISTRATOR. The reason of the function is to make certain that the carrier place is professionally managed; developing a welcoming ride for each telephonic and walk-in customers. Furthermore, to successfully control all workshop bookings and applicable administration in order for the aftersales purchaser ride meet and exceed expectations.
Position Overview The motive of the role is to make certain that the provider region is professionally managed; developing a welcoming trip for each telephonic and walk-in customers. Furthermore, to efficaciously manipulate all workshop bookings and applicable administration in order for the aftersales client trip meet and exceed expectations.
Specific Role Responsibilities
Key Tasks:
Professionally meet and greet clients on arrival.
Answering calls
Scheduling bookings for clients bringing their motors in for service/ repair.
Contacting clients for campaigns and arranging bookings.
Preparing and circulating the planning listing for the time table of bookings for the following day to applicable stakeholders throughout the dealership.
Pre-print job playing cards for the subsequent day’s bookings.
Ensure that applicable approaches that have an effect on advantageous bookings and aftersales ride and outcomes is followed.
Make reserving for consumers that parts have arrived so that they can be fitted.
Ensure that all different applicable methods are adhered to.
Provide callers with correct information, taking care to constantly be educated and up to date round altering information.
Effectively and professionally dealing with calls, consisting of the correct taking of messages and fast relay thereof to applicable people.
Responsible for making sure all documentation is precisely and professionally typed, saved and can be without difficulty retrieved.
General administration responsibilities as might also be requested by means of management.
Phone customers and shut tickets.
Update planning boards for subsequent day bookings.
Qualifications and Experience
Experience Required:
2+ years Bookings Clerk trip or Service Reception ride in a corporate, retail motor dealership environment.
Qualifications Required:
Senior Certificate (Grade 12)
Other Requirements:
Valid, advocated driver’s license
Computer literate (Office suite)
DMS device information is required.
Skills and Personal Attributes
Essential expertise (essential for assembly almost all job objectives):
Communication capabilities in English (read, write & speak). Multilingualism in different languages frequently spoken in the areas is notably desired.
Working with people, in a position to without difficulty set up proper relationships with stakeholders.
Administration skills
Ability to precisely document all applicable information.
Planning and organising
Stress Tolerant: Calm and composed beneath pressure, stays managed in the face of pressure, complaints, or failure.
Customer carrier and management; capacity to cope with upset clients effectively.
Attention to detail
Initiative
Following guidelines and procedures.
Personal Attributes:
Self-motivated, honest and fantastically responsible.
Friendly, approachable
Reliable
Flexible
Have a lot of patience
Passion for the brand
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Kindly note: Should you no longer be contacted inside two weeks after the emptiness closing date, please reflect onconsideration on your utility unsuccessful.